Store Floor Leader: Grow Your Retail Leadership

Petco; Franklin (OH); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco is seeking a Store Key Holder to be a trusted member of the leadership team, helping ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. You will support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present.

This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Maintain and supervise daily store operations to ensure smooth performance.
• Lead and support partners on the sales floor to deliver excellent customer service.
• Open and close the store following policy and procedures.
• Act as a contact point when management is not present and escalate issues as needed.

Skills

Leadership

Problem solving

Communication

Multitasking

Cash handling

Attention to detail

Retail experience

Job description

Petco is seeking a Store Key Holder to be a trusted member of the leadership team, helping ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. You will support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present.

This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great