Floor Leader - Pet Care & Customer Experience

Petco Animal Supplies, Inc.; San Francisco (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership on the sales floor, open/close the store, and serve as a contact when management is absent. You will lead partners, solve problems on the floor, and deliver a great customer experience daily.

This role emphasizes frontline leadership, adherence to cash handling protocols, safety, and merchandising standards while supporting sales initiatives and store operations.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Uphold Petco’s animal care standards and ensure safety and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow policies related to animal welfare, safety, and store operations.

Skills

Retail experience

Supervisory experience

Leadership

Problem solving

Communication

Multi-tasking

Cash handling

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership on the sales floor, open/close the store, and serve as a contact when management is absent. You will lead partners, solve problems on the floor, and deliver a great customer experience daily.

This role emphasizes frontline leadership, adherence to cash handling protocols, safety, and merchandising standards while supporting sales initiatives and store operations.