Store Floor Leader – Pet Care & Ops

Petco Animal Supplies, Inc.; Sterling (VA); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco Animal Supplies, Inc. seeks a Key Holder to lead daily store operations in a Pet Care Center environment. You will supervise partners, open and close the store, and serve as the on-floor point of contact when management isn’t present.

You’ll focus on delivering friendly, knowledge-based service and maintaining a safe, welcoming store atmosphere. Responsibilities include assisting with merchandising, processing transactions, and supporting sales initiatives while ensuring accuracy in

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store following cash handling, safety, and security protocols.
• Supervise partners and serve as the point of contact when management is not present.
• Lead on the floor, solve problems in the moment, deliver friendly, knowledgeable service.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Identify merchandising or stock issues and communicate them to store leadership.

Skills

Retail experience

Leadership

Communication

Cash handling

Job description

Petco Animal Supplies, Inc. seeks a Key Holder to lead daily store operations in a Pet Care Center environment. You will supervise partners, open and close the store, and serve as the on-floor point of contact when management isn’t present.

You’ll focus on delivering friendly, knowledge-based service and maintaining a safe, welcoming store atmosphere. Responsibilities include assisting with merchandising, processing transactions, and supporting sales initiatives while ensuring accuracy in