Store Floor Leader & Customer Experience Coach

Petco Animal Supplies, Inc.; San Diego (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a dedicated Key Holder to supervise partners, open/close the store, and serve as a contact when management is absent. You’ll lead on the floor, resolve issues in real time, and ensure an exceptional customer experience every day.

The role emphasizes on-floor leadership, adherence to cash handling policies, and supporting store operations, promotions, and inventory tasks to meet store goals.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Ability to lead on the floor and manage store operations.

Responsibilities

• Open and close the store and supervise partners.
• Deliver friendly, knowledgeable service and support daily store operations.
• Execute merchandising standards, manage inventory, and assist with transactions.

Skills

Retail leadership

Cash handling

Customer service

Communication

Tools

POS system

Job description

Petco Animal Supplies, Inc. is seeking a dedicated Key Holder to supervise partners, open/close the store, and serve as a contact when management is absent. You’ll lead on the floor, resolve issues in real time, and ensure an exceptional customer experience every day.

The role emphasizes on-floor leadership, adherence to cash handling policies, and supporting store operations, promotions, and inventory tasks to meet store goals.