Pet Store Floor Leader & Customer Experience Champion

PETCO Animal Supplies Stores, Inc.; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to lead daily store operations and ensure excellent customer service for pet parents. You will supervise partners, open/close the store, manage cash handling, and help deliver a safe, welcoming environment for pets and people.

The role emphasizes leadership, on-floor problem solving, and maintaining merchandising standards to drive sales and store performance.

Qualifications

• Previous retail leadership experience.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Uphold Petco’s animal care standards and safety.
• Open and close the store and supervise partners.
• Deliver friendly, knowledgeable service to customers.
• Assist with training and maintaining merchandising standards.
• Lead on the sales floor and support store goals.
• Identify inventory issues and communicate them to leadership.

Skills

Retail leadership

Customer service

Cash handling

Communication

Multitasking

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to lead daily store operations and ensure excellent customer service for pet parents. You will supervise partners, open/close the store, manage cash handling, and help deliver a safe, welcoming environment for pets and people.

The role emphasizes leadership, on-floor problem solving, and maintaining merchandising standards to drive sales and store performance.