Store Floor Leader: Elevate Service & Merchandising

JCPenney; Memphis (TN); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical / dental / vision

401(k) with company match

Associate discount

Job summary

JCPenney in Memphis, TN is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing visual programs.

You will train staff, oversee omnichannel processes such as Buy Online Pick Up In Store, and lead specialty areas like Fine Jewelry and Mattress. The role emphasizes accountability, leadership, and maintaining high standards.

Qualifications

• Experience supervising sales associates in a retail environment.
• Ability to train and develop associates in sales programs.
• Strong focus on customer service and issue resolution.

Responsibilities

• Direct customer service and sales activities in store; resolve customer issues.
• Manage merchandise standards and visual presentation; plan floor moves and pricing.
• Train, mentor and coach associates; support omnichannel processes.
• Oversee specialty businesses like Fine Jewelry, Mattress, and Window; monitor shrink.
• Develop team and hire hourly staff; ensure staff are scheduled effectively.
• Maintain performance standards including safety, productivity, and associate relations.

Skills

Customer service

Leadership

Merchandise management

Training & coaching

Omnichannel knowledge

Job description

JCPenney in Memphis, TN is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing visual programs.

You will train staff, oversee omnichannel processes such as Buy Online Pick Up In Store, and lead specialty areas like Fine Jewelry and Mattress. The role emphasizes accountability, leadership, and maintaining high standards.