Retail Floor Leader: Elevate Customer Experience & Omnichannel

JCPenney; Port Reading (NJ); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation/holidays

Job summary

JCPenney in Port Reading, NJ is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading and engaging associates. You will train staff on merchandise standards, omnichannel processes, and execution of in-store programs.

The role emphasizes coaching, execution of visual standards, and accountability for performance, shrink, and safety initiatives within a dynamic retail environment.

Qualifications

• Experience training and developing store associates.
• Strong customer service orientation and problem solving.
• Ability to lead store teams in merchandise execution.

Responsibilities

• Direct customer service and sales activities in store and resolve issues.
• Maintain merchandise standards and execute visual processes.
• Train, mentor and coach associates on omnichannel processes.
• Drive profitable sales growth across specialty areas and manage shrink.
• Source and hire hourly staff, and develop associates for performance.

Skills

Customer service

Leadership

Training & development

Team coaching

Job description

JCPenney in Port Reading, NJ is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading and engaging associates. You will train staff on merchandise standards, omnichannel processes, and execution of in-store programs.

The role emphasizes coaching, execution of visual standards, and accountability for performance, shrink, and safety initiatives within a dynamic retail environment.