Sales Floor Leader: Elevate Service & Merchandising

JCPenney; Wareham (MA); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Employee discount

Medical/Dental/Vision benefits

401(k) with company match

Paid vacation/holidays

Job summary

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing visual and pricing plans on the floor. You will train and engage staff, manage omnichannel processes, and oversee specialty areas while maintaining high standards.

Responsibilities include directing in-store service, resolving issues, coaching teams, and ensuring safety, shrink, and productivity targets are met.

Qualifications

• Experience directing customer service and sales activity to drive growth.
• Ability to train and develop associates for sales programs.
• Proven skills in merchandising execution, pricing and display standards.

Responsibilities

• Direct customer service and sales activities in store and resolve issues.
• Maintain merchandising standards and execute visual plans.
• Train, mentor and coach associates in omnichannel processes.
• Lead specialty areas to drive profitable sales growth.
• Develop talent and handle performance discussions with staff.
• Maintain performance standards across shrink, safety, and engagement.

Skills

Customer Service

Leadership

Merchandising

Omnichannel

Training

Scheduling

Job description

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing visual and pricing plans on the floor. You will train and engage staff, manage omnichannel processes, and oversee specialty areas while maintaining high standards.

Responsibilities include directing in-store service, resolving issues, coaching teams, and ensuring safety, shrink, and productivity targets are met.