Store Floor Leader: Elevate Customer Experience & Ops

Ace Hardware Corporation; Walker (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to help manage store operations and act as the lead in the General Manager’s absence. This role emphasizes customer service, staff supervision, and adherence to Ace’s core values across daily tasks.

The Floor Supervisor will assist with opening/closing, training, merchandising, and safety initiatives, ensuring a positive shopping experience and strong store performance.

Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide excellent customer service and solve problems.
• Supervise store operations in the absence of managers.
• Open and close the store and manage staff.
• Support loss prevention, safety, and internal audits.
• Lead by example and help train associates.
• Uphold Ace Core Values in daily decisions.

Skills

Retail management experience

Hardware experience

Physical stamina

Education

High School or GED equivalent

Job description

Ace Retail Group is seeking a Floor Supervisor to help manage store operations and act as the lead in the General Manager’s absence. This role emphasizes customer service, staff supervision, and adherence to Ace’s core values across daily tasks.

The Floor Supervisor will assist with opening/closing, training, merchandising, and safety initiatives, ensuring a positive shopping experience and strong store performance.