Floor Supervisor: Lead Store Ops & Customer Experience

Ace Hardware Corporation; Overland Park (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to help manage store operations and lead staff in the absence of the General Manager. You will focus on customer service excellence and effective team leadership to meet company goals.

Responsibilities include supervising daily operations, opening/closing procedures, training associates, and ensuring safety and cleanliness across the sales floor, stockroom, and outdoor areas.

Qualifications

• High School or GED equivalent.
• Ability to read and interpret documents such as safety rules, assembly directions, operating and maintenance instructions and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to work independently and maintain flexible hours.
• Effective communication skills (verbal and written).
• Ability to foster teamwork and collaboration and motivate others.
• Standing, walking, bending, lifting up to 50lbs regularly and up to 100lbs occasionally.

Responsibilities

• Provide customer service and project a positive representation of Ace Retail Group.
• Assist customers in solving problems and greet them in the store.
• Ensure professional, courteous service and answer calls promptly.
• Support store operations, including opening/closing procedures and loss prevention.
• Assist general managers and store leaders with daily tasks and merchandising.

Skills

Customer service

Effective communication

Team collaboration

Independent work

Flexibility

Education

High School or GED

Job description

Ace Retail Group is seeking a Floor Supervisor to help manage store operations and lead staff in the absence of the General Manager. You will focus on customer service excellence and effective team leadership to meet company goals.

Responsibilities include supervising daily operations, opening/closing procedures, training associates, and ensuring safety and cleanliness across the sales floor, stockroom, and outdoor areas.