Floor Supervisor: Lead Store Operations & Guest Experience

Ace Hardware Corporation; Seagoville (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to help manage daily store operations in the absence of the General Manager and Assistant Managers. You will lead staff, ensure customer service excellence, and uphold company standards throughout the shift.

The role emphasizes problem solving, loss prevention, and maintaining a safe, clean store environment while delivering outstanding customer experiences.

Qualifications

• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Assist in managing overall store operations in the absence of the General Manager and Assistant Managers.
• Open and close the store.
• Support loss prevention, safety and internal audits.
• Assist with cashiering functions including training, maintenance, audits, and reports.
• Resolve customer issues promptly and professionally, representing Ace Retail Group.

Skills

Customer service

Problem solving

Leadership

Job description

Ace Retail Group is seeking a Floor Supervisor to help manage daily store operations in the absence of the General Manager and Assistant Managers. You will lead staff, ensure customer service excellence, and uphold company standards throughout the shift.

The role emphasizes problem solving, loss prevention, and maintaining a safe, clean store environment while delivering outstanding customer experiences.