Floor Supervisor: Retail Operations & Customer Experience

Ace Hardware Corporation; McKinney (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to assist in managing store operations and directing staff to meet company goals. This role supports the General Manager and Assistant Managers in achieving excellent customer service and operational standards.

The Floor Supervisor will help train associates, supervise daily activities, ensure safety, and implement merchandising and loss-prevention programs while maintaining a welcoming, efficient store environment.

Qualifications

• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Project a positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints and resolve problems in the best interest of Ace.
• Supervise the general operations of the store and assist in open/close.
• Assist with loss prevention, safety and internal audits.
• Communicate issues to the General Manager in a timely manner.
• Maintain the sales floor, stock room and outdoor merchandise areas.
• Assist with cashiering, training, audits and reports.
• Lead by example and help train associates; participate in meetings.
• Prepare for advancement with the management team.

Job description

Ace Retail Group is seeking a Floor Supervisor to assist in managing store operations and directing staff to meet company goals. This role supports the General Manager and Assistant Managers in achieving excellent customer service and operational standards.

The Floor Supervisor will help train associates, supervise daily activities, ensure safety, and implement merchandising and loss-prevention programs while maintaining a welcoming, efficient store environment.