Store Floor Supervisor — Retail Operations Leader

Ace Hardware Corporation; Havana (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to help manage store operations and lead staff in the absence of the General Manager. The role focuses on customer service, loss prevention, and ensuring a safe, welcoming store environment.

You will work with the management team to supervise daily activities, train associates, and maintain brand standards while upholding core values and delivering excellent shopping experiences.

Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide exemplary customer service and represent Ace Retail Group positively.
• Assist customers and resolve issues promptly and professionally.
• Greet customers as they enter and throughout their visit; thank them at checkout.
• Ensure courteous communication and efficient handling of calls and pages.

Skills

Retail management

Customer service

Communication

Physical stamina

Education

High School diploma or GED

Job description

Ace Retail Group is seeking a Floor Supervisor to help manage store operations and lead staff in the absence of the General Manager. The role focuses on customer service, loss prevention, and ensuring a safe, welcoming store environment.

You will work with the management team to supervise daily activities, train associates, and maintain brand standards while upholding core values and delivering excellent shopping experiences.