Store Floor Leader — Customer Experience & Merchandising

JCPenney; San Bernardino (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision

Paid vacation/holidays

401(k) with company match

Job summary

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates and managing merchandise standards. You will train and develop the team across in-store and omnichannel processes, including Ship from Store, Buy Online Pick Up In Store, and curbside pickup, while promoting the company's visual and pricing standards.

The role emphasizes accountability, leadership, and a strong customer focus, with benefits including medical/dental/vision and

Responsibilities

• Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
• Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
• Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.
• Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
• Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Job description

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates and managing merchandise standards. You will train and develop the team across in-store and omnichannel processes, including Ship from Store, Buy Online Pick Up In Store, and curbside pickup, while promoting the company's visual and pricing standards.

The role emphasizes accountability, leadership, and a strong customer focus, with benefits including medical/dental/vision and