Store Floor Leader & Customer Experience Coach

Abercrombie & Fitch; Annapolis (MD); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Career advancement

Training and development

Inclusive culture

Job summary

Abercrombie & Fitch in Annapolis, MD is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and a strong customer experience.

You will perform opening/closing routines, manage POS duties, fulfill OMNI Channel orders, and help drive sales through product knowledge and visual displays while upholding brand culture. Requires strong communication and adaptability.

Qualifications

• High School Diploma or GED preferred; equivalent experience ok.
• Minimum 1 year of retail experience preferred.
• Retail supervisory/management experience not required; leadership of groups/teams is a plus.

Responsibilities

• Perform opening and closing routines.
• Operate POS systems and fulfill OMNI Channel orders.
• Drive sales through product knowledge and visual displays.
• Coach Brand Reps and Stock Associates to maintain store operations and customer experience.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion trend awareness

Leadership potential

Education

High School Diploma or GED

Job description

Abercrombie & Fitch in Annapolis, MD is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and a strong customer experience.

You will perform opening/closing routines, manage POS duties, fulfill OMNI Channel orders, and help drive sales through product knowledge and visual displays while upholding brand culture. Requires strong communication and adaptability.