Floor Lead: Customer Experience & Team Coach

Hollister Co; Bethesda (MD); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate Training

Job summary

Abercrombie & Fitch Co. in Bethesda, MD is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure outstanding in-store experiences and sales performance.

You will participate in opening/closing routines, operate POS systems, fulfill Omni Channel orders, maintain visual displays, and analyze store reports to support decision making. This role emphasizes brand culture and customer focus.

Qualifications

• High school diploma or GED preferred.
• Experience in leading groups or teams is preferred.
• Retail supervisory/management experience is not required.

Responsibilities

• Open and close procedures.
• Operate register/point of sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of fashion trends

Energetic and assertive

Adaptability and flexibility

Take initiative

Education

High School Diploma/G.E.D. preferred or equivalent

Job description

Abercrombie & Fitch Co. in Bethesda, MD is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure outstanding in-store experiences and sales performance.

You will participate in opening/closing routines, operate POS systems, fulfill Omni Channel orders, maintain visual displays, and analyze store reports to support decision making. This role emphasizes brand culture and customer focus.