Store Floor Lead: Inspire Sales & Service

CSC-Generatio; Roseville (CA); Sur place; USD 23 000 - 25 000; Plein temps

Résumé du poste

Sur La Table is seeking a Floor Lead in the United States to support the GM or Store Manager and lead daily store operations. You will inspire customers, coach staff, and ensure high standards for service, product knowledge and visual displays on the floor.

Ideal candidates have 1 year of retail sales and customer service experience, with 1 year of supervisory experience preferred. Proficiency with POS systems and MS Office is expected; Food Handlers Certification may be required.

Qualifications

• 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.
• 1 year of retail supervisory experience, preferred.
• Proficient in POS Systems.
• Some experience with MS Office Suite (Outlook, Word and Excel).
• May require Food Handlers Certification.

Responsabilités

• Contribute to an environment where employees are informed and capable by supporting training for all employees.
• Model and hold employees accountable to customer service standards.
• Model and ensure all Sur La Table policies and SOPs are communicated effectively to employees, maintained and consistently followed.
• Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the GM or SM.
• Support sales driving initiatives and create daily agendas.
• Direct employees to ensure appropriate merchandise stock levels and presentations on the selling floor.
• Stay informed by maintaining product knowledge and utilizing available training resources.
• Ensure timekeeping practices are followed according to SLT policy.
• Complete and carry out inventory transactions, including receiving, MOS, and RARs.
• Demonstrate strong verbal and written communication with employees, customers, field management and corporate office.
• Accurately record time worked according to SLT policy.
• Additional responsibilities as assigned by GM or SM.

Connaissances

Customer service

Supervisory experience

POS systems

Formation

Food Handlers Certification

Outils

MS Office

Description du poste

Sur La Table is seeking a Floor Lead in the United States to support the GM or Store Manager and lead daily store operations. You will inspire customers, coach staff, and ensure high standards for service, product knowledge and visual displays on the floor.

Ideal candidates have 1 year of retail sales and customer service experience, with 1 year of supervisory experience preferred. Proficiency with POS systems and MS Office is expected; Food Handlers Certification may be required.