Store Floor Lead: Guest-Obsessed Coach

CSC Generation Enterprise; Jackson (MS); Híbrido; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Sur La Table in the United States is seeking a Store Floor Lead to inspire customers and manage daily store operations as MOD. You will coach associates, support onboarding, and drive sales while maintaining our guest-obsessed culture.

The role requires leadership experience in retail, strong communication, and a passion for delivering exceptional customer experiences. Schedule includes 20–25 hours per week with flexibility for nights, weekends, and holidays.

Formación

• 1 year of retail management experience.
• Strong leadership skills with ability to inspire and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsabilidades

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provide in-the-moment coaching and feedback to elevate performance and team engagement; communicate issues to GM/SM.
• Support onboarding, training, and development of new associates.
• Represent Sur La Table's brand by creating memorable, educational customer experiences and maintaining product knowledge.
• Lead a customer-focused, guest-obsessed culture and address customer concerns promptly.
• Support achievement of store sales goals through customer engagement and team motivation.

Conocimientos

Retail leadership

Customer service

Communication

Problem-solving

Team development

Herramientas

Microsoft Office

Retail management systems

Descripción del empleo

Sur La Table in the United States is seeking a Store Floor Lead to inspire customers and manage daily store operations as MOD. You will coach associates, support onboarding, and drive sales while maintaining our guest-obsessed culture.

The role requires leadership experience in retail, strong communication, and a passion for delivering exceptional customer experiences. Schedule includes 20–25 hours per week with flexibility for nights, weekends, and holidays.