Floor Lead: Elevate Guest Experience & Sales

CSC-Generatio; Boulder (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Bonus Eligible

Employee Discount

401K after 90 days

Job summary

Sur La Table in the United States is seeking a Floor Lead to partner with the GM/SM to drive sales and manage daily store operations as a Manager on Duty. You will coach staff, uphold customer service standards, and ensure inventory and visual presentation align with SOPs.

The role requires 1 year of retail sales and supervisory experience, proficiency with POS systems, and comfort with MS Office. The company offers benefits, employee discounts, and a 401K plan.

Qualifications

• 1 year of retail sales and customer service experience.
• 1 year of retail supervisory experience, preferred.
• Proficient in POS Systems.
• Some experience with MS Office Suite (Outlook, Word and Excel).
• May require Food Handlers Certification.

Responsibilities

• Contribute to an environment where employees are informed and capable by supporting training for all employees.
• Model and hold employees accountable to customer service standards.
• Model and ensure all Sur La Table policies and SOPs are communicated effectively to employees, maintained and consistently followed.
• Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the GM or SM.
• Support sales driving initiatives and create daily agendas.
• Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
• Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
• Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
• Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs. Ring employee transactions.
• Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.

Skills

Customer service

Retail sales

Supervisory experience

POS proficiency

MS Office

Education

Food Handlers Certification

Tools

POS Systems

MS Office Suite

Job description

Sur La Table in the United States is seeking a Floor Lead to partner with the GM/SM to drive sales and manage daily store operations as a Manager on Duty. You will coach staff, uphold customer service standards, and ensure inventory and visual presentation align with SOPs.

The role requires 1 year of retail sales and supervisory experience, proficiency with POS systems, and comfort with MS Office. The company offers benefits, employee discounts, and a 401K plan.