Store Floor Lead: Coach, Ops & Guest Experience

CSC Generation Enterprise; Raleigh (NC); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Sur La Table in Raleigh, NC is seeking a Store Floor Lead to inspire customers and drive store performance. In this leadership role, the Store Floor Lead acts as the Manager on Duty (MOD), supporting the GM/Store Manager to meet sales and operational goals.

You will coach and onboard associates, represent the brand, and ensure a best-in-class customer experience while maintaining product knowledge and compliance with SOPs.

Qualifications

• 1 year of retail management experience, preferably in a specialty or culinary retail environment.
• Must be 21 years of age or older.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision‑making abilities.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.
• Support onboarding, training, and development of new associates.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
• Support the achievement of store sales goals through effective customer engagement and team motivation.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
• Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.
• Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Skills

Leadership

Coaching

Customer service

Communication

Team development

Microsoft Office

Tools

Microsoft Office

Job description

Sur La Table in Raleigh, NC is seeking a Store Floor Lead to inspire customers and drive store performance. In this leadership role, the Store Floor Lead acts as the Manager on Duty (MOD), supporting the GM/Store Manager to meet sales and operational goals.

You will coach and onboard associates, represent the brand, and ensure a best-in-class customer experience while maintaining product knowledge and compliance with SOPs.