Store Experience & Operations Leader

Designer Brands; Redmond (WA); On-site; USD 57,308,000 - 83,097,000; Full time

Job summary

Designer Brands in Redmond, WA is seeking a store leadership role to enhance customer experiences and drive sales. You will coach associates, manage daily operations, and ensure policy compliance while supporting inventory and omni-channel activities.

The candidate should bring at least 2 years of management experience, a high school diploma or equivalent, and ideally some college coursework. The role requires flexibility, physical stamina, and the ability to lead a team to meet KPIs.

Qualifications

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates toward KPI goals.
• Maintain store standards, complete daily open/close tasks, and ensure a positive customer experience.
• Review action plans and communicate progress to achieve daily/weekly/monthly targets.
• Leverage inventory reports to maximize sales and optimize merchandise on the floor.
• Support store manager in policy adherence and labor management, including scheduling and payroll.
• Participate in omni activities (Charge/Send, BOPIS) and ensure operational readiness.

Skills

Customer service

Team leadership

Communication skills

Time management

Flexibility schedule

Tech proficiency

Physical stamina

Lifting up to 50 lbs

Education

High school diploma or equivalent

Some college preferred

Job description

Designer Brands in Redmond, WA is seeking a store leadership role to enhance customer experiences and drive sales. You will coach associates, manage daily operations, and ensure policy compliance while supporting inventory and omni-channel activities.

The candidate should bring at least 2 years of management experience, a high school diploma or equivalent, and ideally some college coursework. The role requires flexibility, physical stamina, and the ability to lead a team to meet KPIs.