Retail Store Leadership & Ops Lead

Designer Brands; Grandville (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

Designer Brands in Grandville, MI is seeking a store leadership role to drive sales and service. You will partner with store management to deliver customer-focused merchandising, omni-channel activities, and inventory control while upholding asset protection standards.

You will coach associates, manage daily opening/closing, schedule labor, and ensure policy compliance. The role emphasizes customer experience, teamwork, and achieving KPI targets through effective communication and execution.

Qualifications

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.

Responsibilities

• Ensure customers have a positive experience by maintaining DSW store standards and completing daily open/close tasks.
• Review and communicate action plans to ensure tasks are completed throughout the day/week/month.
• Be empowered to meet the customer where they are and personalize their experience; elevate in-store experiences and coach associates in CEL behaviors.
• Be committed to the customer having a consistent positive experience by improving metric-based goals and increasing sales through inventory and merchandising efforts.

Skills

Customer service

Team leadership

Communication

Technology proficiency

Mobility

Education

High school diploma or equivalent

Some college preferred

Job description

Designer Brands in Grandville, MI is seeking a store leadership role to drive sales and service. You will partner with store management to deliver customer-focused merchandising, omni-channel activities, and inventory control while upholding asset protection standards.

You will coach associates, manage daily opening/closing, schedule labor, and ensure policy compliance. The role emphasizes customer experience, teamwork, and achieving KPI targets through effective communication and execution.