Store Experience & Operations Leader

FedEx Office; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

FedEx Office in Pensacola, FL seeks a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent, positive customer experience while supervising team members and operations across production, retail, and shipping processes.

You will work with the Store Manager to train staff, manage payroll, scheduling, and daily close-out tasks, ensuring safety, policy compliance, and strong performance metrics in a fast-paced retail environment.

Qualifications

• High School diploma or equivalent education.
• 1+ year of supervisory experience preferred.
• Experience in retail or shipping environments is a plus.

Responsibilities

• Lead store team and ensure a consistent customer experience.
• Oversee daily operations including production, retail, pickup and delivery.
• Assist Store Manager with hiring, training and payroll tasks.
• Maintain store cleanliness, safety, and compliance with policies.
• Manage scheduling and ensure staffing coverage.
• Monitor performance metrics and customer issues.

Skills

Supervisory experience

Customer service

Team leadership

Retail operations

Education

High School diploma or equivalent education

Tools

POS systems

Scheduling software

Job description

FedEx Office in Pensacola, FL seeks a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent, positive customer experience while supervising team members and operations across production, retail, and shipping processes.

You will work with the Store Manager to train staff, manage payroll, scheduling, and daily close-out tasks, ensuring safety, policy compliance, and strong performance metrics in a fast-paced retail environment.