Customer-Experience Retail Specialist

Ocean State; Wethersfield (CT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Health & Wellness: Medical, Dental, V,

FSA

Short-Term Disability (For Full Time)

Accolade Care

Job summary

Ocean State Job Lot is hiring a Store Specialist to create a positive customer experience, handle complex POS transactions, and oversee merchandising in assigned areas. The role includes supervising associates and ensuring adherence to store policies and guidelines.

Candidates should have prior retail experience and be able to work nights and weekends. The position offers a team-oriented environment with comprehensive benefits and growth opportunities at OSJL.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication.
• Full-time associates must be available to work nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service.
• Assist customers with inquiries, locate items, complete purchases and handle transactions.
• Promote company initiatives, loyalty programs and promotions.
• Maintain displays, restock areas and merchandise new items per guidelines.
• Train and coordinate associates, manage breaks according to policy.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe, clean environment and handle damages/returns per procedures.

Skills

Customer service

Merchandising

Cashier duties

Retail communication

Tools

POS system

Job description

Ocean State Job Lot is hiring a Store Specialist to create a positive customer experience, handle complex POS transactions, and oversee merchandising in assigned areas. The role includes supervising associates and ensuring adherence to store policies and guidelines.

Candidates should have prior retail experience and be able to work nights and weekends. The position offers a team-oriented environment with comprehensive benefits and growth opportunities at OSJL.