Customer Experience & Merchandising Specialist

External Ocean State Job Lot; Windham (CT); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off

Health & Wellness benefits

Flexible Spending Account (FSA)

Short-Term Disability (Full Time)

Accolade Care

Job summary

Ocean State Job Lot is seeking a Store Specialist in Willimantic, CT, on-site and part-time, to deliver outstanding customer service and manage POS transactions. You will maintain product displays and assist associates while following company policies and merchandising guidelines.

The role requires strong math/reading skills, effective communication, and availability to work nights and weekends. Join OSJL for a discount, benefits, and a collaborative retail environment.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Retail merchandising

Job description

Ocean State Job Lot is seeking a Store Specialist in Willimantic, CT, on-site and part-time, to deliver outstanding customer service and manage POS transactions. You will maintain product displays and assist associates while following company policies and merchandising guidelines.

The role requires strong math/reading skills, effective communication, and availability to work nights and weekends. Join OSJL for a discount, benefits, and a collaborative retail environment.