Store Experience Manager: Retail Ops & Team Leadership

Warby Parker; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Vacation days

Employee stock purchase plan

Paid sick leave

Parental leave

Short-term disability

Eye care benefits

Job summary

Warby Parker in Minneapolis is seeking a service-oriented Sales Manager to lead a team of Retail Advisors and shape the customer experience. You’ll drive store operations, coaching, and process improvements while supporting leadership in delivering best-in-class eyewear service.

You will oversee scheduling, training, and special projects, ensuring a high-energy, inclusive environment and outstanding customer care in a fast-paced retail setting.

Qualifications

• Retail management experience required.
• 1+ year in a management position.

Responsibilities

• Lead a team of 8–10 team members and model excellent service.
• Oversee store operations including POS troubleshooting and inventory.
• Develop new processes to improve customer experiences and store efficiency.
• Open and close the store and manage daily scheduling.

Skills

Retail management

Customer service

Leadership

Communication

Team supervision

Job description

Warby Parker in Minneapolis is seeking a service-oriented Sales Manager to lead a team of Retail Advisors and shape the customer experience. You’ll drive store operations, coaching, and process improvements while supporting leadership in delivering best-in-class eyewear service.

You will oversee scheduling, training, and special projects, ensuring a high-energy, inclusive environment and outstanding customer care in a fast-paced retail setting.