Retail Sales Manager – Elevate Customer Experience

Warby Parker; Hopkins (MN); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid holidays

401(k) Retirement plan

Employee Stock Purchase Plan

Free eyewear

Job summary

Warby Parker in Hopkins, MN is seeking a service-oriented Sales Manager to lead a team of Retail Advisors and shape exceptional glasses-shopping experiences. You’ll engage customers, drive process improvements, and participate in special projects with our business and retail leaders.

You’ll oversee daily operations, manage inventory, troubleshoot the POS system, and coach a team of 8–10. You’ll run shifts, lead meetings, and participate in biannual performance reviews with the Store Leader.

Qualifications

• 1+ year in a retail management role.
• Strong interpersonal skills.
• Experience in sales or operations at a customer-focused retailer.
• Self-starter with an entrepreneurial spirit.
• Eager to learn new skills.
• Positive, upbeat team player.
• Not on the LEIE list.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes that improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at the start and end of shifts; run roundtables as needed.
• Direct a team of 8–10 team members.
• Assist with biannual performance reviews with Store Leader and Associate Store Leader.
• Assist with new hire onboarding and ongoing training.
• Foster a respectful, inclusive, service-minded culture.

Skills

Retail management

Customer service

Team leadership

Inventory management

POS troubleshooting

Tools

POS system

Job description

Warby Parker in Hopkins, MN is seeking a service-oriented Sales Manager to lead a team of Retail Advisors and shape exceptional glasses-shopping experiences. You’ll engage customers, drive process improvements, and participate in special projects with our business and retail leaders.

You’ll oversee daily operations, manage inventory, troubleshoot the POS system, and coach a team of 8–10. You’ll run shifts, lead meetings, and participate in biannual performance reviews with the Store Leader.