Store Experience Leader - Shoes & Service

designerbrands; Pennsylvania; On-site; USD 36,000 - 52,000; Full time

Job summary

Designer Brands in Pennsylvania is seeking a store leadership professional to support management, customer service, merchandising, omni activities and all inventory controls to drive sales and results. You will partner with the management team to prioritize daily tasks, monitor KPIs, ensure policy compliance, and coach associates while maintaining store standards and a safe, engaging shopping environment.

You will lead by example, recruit and train team members, schedule shifts, and respond to

Qualifications

• Minimum 2 years management experience.
• High school diploma or equivalent; some college preferred.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates to meet KPI goals.
• Maintain store standards and complete daily open/close tasks including cleaning and recovery.
• Review action plans to ensure tasks are completed daily/weekly/monthly.

Skills

Excellent customer service

Verbal & written communication

Team leadership

Time management

Evening/weekend availability

POS technology proficiency

Education

High school diploma or equivalent

Some college coursework preferred

Tools

POS register

Phone/iPhone

Calculator

Job description

Designer Brands in Pennsylvania is seeking a store leadership professional to support management, customer service, merchandising, omni activities and all inventory controls to drive sales and results. You will partner with the management team to prioritize daily tasks, monitor KPIs, ensure policy compliance, and coach associates while maintaining store standards and a safe, engaging shopping environment.

You will lead by example, recruit and train team members, schedule shifts, and respond to