Store Experience & Operations Lead

designerbrands; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Job summary

Designer Brands in Pennsylvania is seeking a Sales Associate to support store leadership, enhance the customer experience, and promote KPI-driven results. You will drive in-store service and collaborate with the management team to maintain brand standards.

Responsibilities include inventory, omni-channel tasks like BOPIS, and ensuring safety and policy compliance. Join a team focused on energy, training, and customer-first service.

Qualifications

• Minimum 2 years' workforce experience.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service and model CEL behaviors to achieve store goals and KPI.
• Maintain in-store standards and complete opening/closing tasks including cleaning and recovery.
• Follow daily communications; plan and execute tasks with required actions.
• Assist with audits, donations, transfers, damages, and related processes.
• Work with store leadership to follow policy and procedures.
• Support inventory activities and omni-channel tasks (BOPIS, freight, MOOS).

Skills

Customer service

Collaboration

Communication

Time management

Availability

Tech proficiency

Standing/walking

Lifting 50 pounds

Stoop/kneel/crouch

Education

High school diploma

Job description

Designer Brands in Pennsylvania is seeking a Sales Associate to support store leadership, enhance the customer experience, and promote KPI-driven results. You will drive in-store service and collaborate with the management team to maintain brand standards.

Responsibilities include inventory, omni-channel tasks like BOPIS, and ensuring safety and policy compliance. Join a team focused on energy, training, and customer-first service.