Store Leader: Associate Manager, Shoes & Service

Designer Brands

Franklin (TN)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Job summary

Designer Brands is seeking a Store Leader to work alongside management, driving customer service, merchandising and omni-channel activities to support sales and store recovery. You will help manage priorities, monitor policy compliance, and participate in opening and closing duties to maintain store standards.

The role emphasizes developing the team, coaching behaviors, and ensuring daily tasks are completed with urgency.

Qualifications

Proven customer service excellence and professionalism.
Ability to collaborate with store team and cross-functional partners.
Strong verbal and written communication skills in a retail setting.
Capable of maintaining tempo and ensuring team accountability to meet pace and goals.
Willingness to work nights, weekends, holidays, and varying shifts.
Proficient with store technology and POS systems.

Responsibilities

Deliver a positive customer experience and uphold DSW store standards during daily operations.
Monitor and communicate action plans to complete tasks across day/week/month.
Lead inventory-related activities including merchandise placement, fulfillment, and stock recovery.
Collaborate with Store Manager to ensure policy compliance and asset protection.
Support omni-channel activities such as BOPIS and related processes.
Assist in scheduling, payroll, and associate relations issues as needed.
Recruit, coach, and develop store associates to meet goals.