Store Experience Lead - Shoes & Customer Focus

Designer Brands; Langhorne (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Designer Brands in Langhorne, PA is seeking a Store Leader for our busy retail environment. You will model elevated customer experiences, coach associates, and drive KPI through strong leadership and daily operations.

Responsibilities include maintaining store standards, overseeing open/close tasks, controlling inventory, and collaborating with the Store Manager to ensure policy adherence and exceptional service. Availability includes nights, weekends, and holidays.

Qualifications

• Minimum 2 years of management experience.
• High school diploma or equivalent; some college preferred.
• Excellent customer service and communication skills.
• Ability to stand/walk for extended periods and lift up to 50 pounds.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Lead in-store customer experience and coach team to meet KPI.
• Maintain store standards, cleanliness, and daily open/close tasks.
• Review daily/weekly/monthly plans and communicate progress.
• Support inventory and omni-channel activities as needed.

Skills

Customer service

Collaborative relationships

Verbal & written communication

Time management

Availability nights/weekends/holidays

Technology for customer interactions

Standing/walking

Lifting up to 50 pounds

Stooping/kneeling/crouching

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Register

Register Keyboard

iPhone

Calculator

Job description

Designer Brands in Langhorne, PA is seeking a Store Leader for our busy retail environment. You will model elevated customer experiences, coach associates, and drive KPI through strong leadership and daily operations.

Responsibilities include maintaining store standards, overseeing open/close tasks, controlling inventory, and collaborating with the Store Manager to ensure policy adherence and exceptional service. Availability includes nights, weekends, and holidays.