Store Operations Leader — Drive Experience & Efficiency

Crate & Barrel; Murray (UT); On-site; USD 52,000 - 68,000; Full time

Job summary

Crate & Barrel in Murray, UT is seeking an Assistant Store Leader – Operations to drive efficient store operations and back-of-house excellence. You will oversee receiving, inventory, fulfillment, scheduling, and expenses while mentoring associates to deliver outstanding service.

Reporting to the Store Leader and partnering with the Assistant Store Leader – Visual, you will analyze daily, weekly, and quarterly data, communicate metrics, and lead training to ensure consistent customer experiences

Qualifications

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance.
• Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

Skills

Customer service

Retail leadership

Team leadership

Communication

Time management

Problem solving

Store operations

Scheduling

Conflict resolution

Tools

Microsoft Office

Google apps

Computer systems

Tablet devices

Job description

Crate & Barrel in Murray, UT is seeking an Assistant Store Leader – Operations to drive efficient store operations and back-of-house excellence. You will oversee receiving, inventory, fulfillment, scheduling, and expenses while mentoring associates to deliver outstanding service.

Reporting to the Store Leader and partnering with the Assistant Store Leader – Visual, you will analyze daily, weekly, and quarterly data, communicate metrics, and lead training to ensure consistent customer experiences