Store Experience Leader: Drive Sales & Engagement

Crate and Barrel

California

Hybrid

USD 60,000 - 90,000

Full time

5 days ago

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Job summary

Crate and Barrel is seeking an Assistant Store Leader focused on Customer Experience & Outreach. You will lead sales and service programs, coach associates, and implement initiatives that boost customer acquisition, retention, and loyalty.

You’ll oversee Design Services, Trade, Registry, and in-store events to drive traffic and long-term relationships. Responsibilities include analyzing KPIs, managing customer feedback, and maintaining brand standards while driving scheduling, expenses and

Qualifications

2+ years customer service or retail leadership experience.
Experience with Microsoft Office, Google applications, computer systems and tablet devices.
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

Lead sales and service programs and train associates to drive engagement.
Coach associates and implement initiatives to boost customer acquisition, retention and loyalty.
Oversee Design Services, Trade, Registry and in-store events to drive traffic and relationships.
Analyze KPIs, manage customer feedback and ensure brand standards and operational excellence.
Manage scheduling, expenses and safety awareness; promote kitchen and Registry business through outreach.