Store Experience Lead — Outreach & Engagement

Crate and Barrel; Annapolis (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Crate and Barrel in Annapolis, MD is seeking an Assistant Store Leader - Customer Experience & Outreach to drive sales through hands-on leadership, coaching, and engagement initiatives. You will oversee programs like Design Services, Registry, and in-store events, ensuring a consistent, elevated store experience.

Responsibilities include guiding staffing, analyzing KPIs, promoting customer service, and partnering with the Store Leader on plans.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office and Google applications.
• Ability to manage schedules, training, and customer flow.

Responsibilities

• Lead sales and service programs and drive results.
• Coach and train store associates for performance and growth.
• Establish metrics and communicate expectations across the store.
• Promote and drive sales through outreach and events.
• Oversee Design Services, Trade, Registry, and in-store events.
• Analyze KPIs and customer feedback to inform actions.
• Maintain brand standards and exceptional service.
• Manage scheduling, expenses, and safety awareness.
• Collaborate with Store Leader on season planning.

Skills

Strong communication

Interpersonal skills

Problem solving

Delegation

Retail leadership

Customer service experience

Microsoft Office

Google applications

Tablet devices

Tools

Microsoft Office

Google apps

Computer systems

Tablet devices

Job description

Crate and Barrel in Annapolis, MD is seeking an Assistant Store Leader - Customer Experience & Outreach to drive sales through hands-on leadership, coaching, and engagement initiatives. You will oversee programs like Design Services, Registry, and in-store events, ensuring a consistent, elevated store experience.

Responsibilities include guiding staffing, analyzing KPIs, promoting customer service, and partnering with the Store Leader on plans.