Store Experience Lead - Team Development & Operations

stevemaddenretailcareers; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K Eligibility

Paid time off

Virtual Health Care

Employee discount 50% off

Tuition Reimbursement Program

Career Growth

Employee Referral Program

Job summary

Steve Madden Austin is seeking a Store Assistant Manager to work alongside the Store Manager in all store operations. You will guide a team of brand advocates to deliver an exceptional customer experience aligned with brand values.

You will co-lead profitability, merchandising execution, and loss prevention while supporting staff development, training, and hiring. A flexible schedule is required to meet store hours and customer needs.

Qualifications

• Minimum 3–5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Skills

Retail experience

Organizational skills

Communication skills

Staff development

Customer service focus

Education

High school diploma or equivalent

Job description

Steve Madden Austin is seeking a Store Assistant Manager to work alongside the Store Manager in all store operations. You will guide a team of brand advocates to deliver an exceptional customer experience aligned with brand values.

You will co-lead profitability, merchandising execution, and loss prevention while supporting staff development, training, and hiring. A flexible schedule is required to meet store hours and customer needs.