Store Experience Lead — Sales & Service

Warby Parker; Brandon (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

Life insurance

AD&D insurance

Paid sick leave

Paid holidays

Vacation days

401(k) savings plan

Parental leave

Stock Purchase Plan

EAP

Job summary

Warby Parker is opening a new store in Brandon, FL and is seeking a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. You will lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present, while promoting Warby Parker's values.

The role blends face-to-face service with opportunities for process improvement and special projects.

Qualifications

• Retail experience at a customer-focused company.
• 6+ months in a management position.
• Strong interpersonal and communication skills.
• Ability to stay cool under pressure.
• Entrepreneurial mindset and proactive learner.
• Team player with positive energy.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Foster an inclusive culture by treating customers and colleagues with respect.
• Participate in process ideation and improvement and engage in special projects.

Skills

Customer service

Leadership

Communication

Adaptability

Entrepreneurial spirit

Teamwork

Job description

Warby Parker is opening a new store in Brandon, FL and is seeking a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. You will lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present, while promoting Warby Parker's values.

The role blends face-to-face service with opportunities for process improvement and special projects.