Store Experience Lead — Retail & Sales Coach

TravisMathew, LLC; Torrance (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

TravisMathew, LLC is seeking a dynamic Retail Supervisor to lead in-store sales and deliver exceptional customer service in Torrance, CA. You will drive sales, manage a small team, and maintain product knowledge across seasonal lines.

The role requires 1–3 years in retail management, strong communication, and a focus on CRM-driven customer retention. The position is hourly and on-site in a fast-paced, lifestyle apparel environment.

Qualifications

• Bachelor’s degree in Business or related field preferred.
• 1-3 years’ experience in retail store management.
• 2 years’ experience in a client services capacity.
• Excellent communication and leadership abilities.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe.
• Participate in and assist with the creation of store events and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner.
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking.
• Provide mentorship to part-time and seasonal client associates

Skills

MS Office

POS systems

Mentoring team

Communication skills

Cross-functional collaboration

Education

Bachelor’s Degree in Business or related field

Tools

Back office operations management

Visual merchandising

Recruitment / training

Job description

TravisMathew, LLC is seeking a dynamic Retail Supervisor to lead in-store sales and deliver exceptional customer service in Torrance, CA. You will drive sales, manage a small team, and maintain product knowledge across seasonal lines.

The role requires 1–3 years in retail management, strong communication, and a focus on CRM-driven customer retention. The position is hourly and on-site in a fast-paced, lifestyle apparel environment.