Store Experience Lead & Operations Champion

Designer Brands; Glen Allen (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Designer Brands in Glen Allen, Alabama, seeks a dedicated associate to support store management across sales, customer experience, inventory, and omni-channel operations. You will help drive results while upholding company values and standards.

The role emphasizes delivering a consistent customer experience, handling daily opening/closing tasks, and collaborating with leadership to follow policies. We value teamwork, reliability, and physical readiness to stand and move throughout shifts.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of workforce experience.
• Excellent customer service and communication skills.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and achieving store goals.
• Respond to customer and associate requests with urgency.
• Ensure customers have a positive experience by maintaining store standards and daily open/close tasks.
• Review daily communication and plan tasks accordingly.
• Assist with audits, donations, transfers, damages and related processes.
• Support omni-channel activities like BOPIS and Charge/Send.
• Ensure a safe environment and report issues to Store Manager.
• Provide feedback on associate performance to Store Manager.

Skills

Customer service

Communication

Team collaboration

Availability for nights/weekends/holid

Tech proficiency

Stamina (standing/walking)

Lifting up to 50 lbs

Flexibility

Education

High School Diploma or Equivalent

Job description

Designer Brands in Glen Allen, Alabama, seeks a dedicated associate to support store management across sales, customer experience, inventory, and omni-channel operations. You will help drive results while upholding company values and standards.

The role emphasizes delivering a consistent customer experience, handling daily opening/closing tasks, and collaborating with leadership to follow policies. We value teamwork, reliability, and physical readiness to stand and move throughout shifts.