Store Experience Lead — Omni & Inventory Operations

Designer Brands; Birmingham (AL); On-site; USD 34,000 - 58,000; Full time

Job summary

Designer Brands in Birmingham, AL is seeking a Customer Experience Leader to support store management and drive sales. You will model CEL behaviors, ensure a positive customer experience, and oversee daily tasks and store standards.

You will assist with inventory, omni-channel activities, and cashwrap efficiency while fostering a collaborative team and delivering exceptional service to every customer.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Ability to build collaborative relationships.
• Strong verbal and written communication.
• Ability to work at a fast pace and meet deadlines.
• Availability for nights, weekends, holidays, and shifts.
• Proficient with store technology (POS, registers).
• Ability to stand/walk up to 100% of time.
• Lift up to 50 pounds occasionally.
• Stoop, kneel, crouch frequently.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and directing staff to hit KPIs.
• Ensure customers have a positive experience by upholding store standards and completing daily tasks.
• Review daily communications and plan/execute tasks as required.
• Assist with inventory activities and omni-channel in-store tasks.
• Support leadership with policy adherence and issue escalation.

Skills

Customer service

Collaboration

Communication

Time management

Availability

Tech proficiency

Mobility

Lifting capacity

Stoop & crawl

Education

High school diploma or equivalent

Job description

Designer Brands in Birmingham, AL is seeking a Customer Experience Leader to support store management and drive sales. You will model CEL behaviors, ensure a positive customer experience, and oversee daily tasks and store standards.

You will assist with inventory, omni-channel activities, and cashwrap efficiency while fostering a collaborative team and delivering exceptional service to every customer.