Customer Experience Lead (Key Holder) — Flexible Hours

URBN Urban Outfitters, Inc.; Buffalo (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to support the store leadership team in delivering a customer-centric experience. You will contribute to selling, service, and daily operations while mentoring the associate team.

You will participate in opening/closing routines, stock levels, and visual standards, ensuring a welcoming environment and smooth omni-channel interactions for our guests in Buffalo.

Qualifications

• Experience leading teams in a retail setting.
• Strong customer service orientation and communication.
• Ability to adapt to shifting priorities and schedules.
• Familiarity with omni-channel sales and store operations.

Responsibilities

• Support store leadership in delivering a customer-centric environment.
• Drive sales and store metrics using KPIs to set goals.
• Collaborate with leadership to maintain omni-channel execution.

Skills

Leadership

Team player

Customer focus

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to support the store leadership team in delivering a customer-centric experience. You will contribute to selling, service, and daily operations while mentoring the associate team.

You will participate in opening/closing routines, stock levels, and visual standards, ensuring a welcoming environment and smooth omni-channel interactions for our guests in Buffalo.