Store Experience Leader (Key Holder)

Designer Brands; San Francisco (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Designer Brands is seeking a customer-focused team member to support store management and drive sales in a fast-paced environment. You will help maintain in-store standards, assist with omni-channel activities, and ensure exceptional guest experiences.

The role requires working nights, weekends, and holidays, with the ability to stand most of the shift and lift up to 50 lbs. Prior retail or CEL experience is a plus, and you will collaborate closely with leadership to meet KPIs.

Qualifications

• Excellent customer service, professionalism, positive mindset and enthusiasm.
• Ability to develop collaborative working relationships.
• Strong verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must be available to meet the needs of the business including nights, weekends, holidays, and shifts outside traditional hours.
• Proficient with technology to engage in customer interactions (Register, Register Keyboard, iPhone).
• Must be able to stand or walk up to 100% of shift.
• Lifting up to 50 pounds on occasion to frequent basis.

Responsibilities

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and respond to customer and associate requests with urgency.
• Ensure customers have a positive experience by maintaining store standards and completing open/close tasks.
• Review daily communication; plan and execute tasks and follow through with required actions.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Nights/weekends availability

POS tech familiarity

Education

High school diploma or equivalent

Job description

Designer Brands is seeking a customer-focused team member to support store management and drive sales in a fast-paced environment. You will help maintain in-store standards, assist with omni-channel activities, and ensure exceptional guest experiences.

The role requires working nights, weekends, and holidays, with the ability to stand most of the shift and lift up to 50 lbs. Prior retail or CEL experience is a plus, and you will collaborate closely with leadership to meet KPIs.