Store Experience Lead

UDF; Cincinnati (OH); On-site; USD 20,000 - 23,000; Full time

Job summary

UDF is seeking an Assistant Manager to oversee daily operations and guest experience across shifts. The role focuses on leading Associates, ensuring store readiness, and delivering exceptional service in a fast-paced retail environment.

The successful candidate will manage staff performance, assist with store admin tasks, and uphold safety and compliance standards. A strong emphasis on teamwork and guest satisfaction is required.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.

Responsibilities

• Managing other Associates: assign/monitor duties, coach The Hi Five Guest Experience, train Shift Leaders and Guest Services Associates.
• Store Administration: ordering, weekly delivery reports, transfer of products, paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: deliver the Hi Five Guest Experience, greet Guests warmly, ensure store is prepared for Guests at all times.

Skills

People management

Customer service

English communication

Leadership coaching

Tools

POS system

Gas console

Job description

UDF is seeking an Assistant Manager to oversee daily operations and guest experience across shifts. The role focuses on leading Associates, ensuring store readiness, and delivering exceptional service in a fast-paced retail environment.

The successful candidate will manage staff performance, assist with store admin tasks, and uphold safety and compliance standards. A strong emphasis on teamwork and guest satisfaction is required.