Guest Experience Leader: Assistant Store Manager

UDF; Columbus (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

UDF is seeking an Assistant Manager to ensure outstanding Guest service by following The Hi Five Guest Experience phases (Invited, Welcomed, Well-Served, Respected, Fulfilled). This role may supervise other associates during shifts and maintain store conditions, while ensuring safe and efficient operation and compliance with laws and company policies.

You will conduct interviews, assist with store admin, manage guest services, stock, POS and cash handling, and support security and maintenance

Qualifications

• Ability to communicate effectively with customers in English.
• Ability to manage staff and coach shift leaders and guest services associates.
• Ability to perform interviews and assist with hiring decisions.

Responsibilities

• Managing other Associates: including assigning/monitoring performance of duties, coaching The Hi Five Guest Experience, and training of Shift Leaders and Guest Services Associates.
• Store Administration: including ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Skills

Customer service

Leadership

Coaching

Training

Job description

UDF is seeking an Assistant Manager to ensure outstanding Guest service by following The Hi Five Guest Experience phases (Invited, Welcomed, Well-Served, Respected, Fulfilled). This role may supervise other associates during shifts and maintain store conditions, while ensuring safe and efficient operation and compliance with laws and company policies.

You will conduct interviews, assist with store admin, manage guest services, stock, POS and cash handling, and support security and maintenance