Assistant Store Manager: Lead Guest Experience & Ops

UDF

Cincinnati (OH)

On-site

USD 21,000 - 22,000

Full time

14 days+

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Job summary

UDF is seeking an Assistant Manager to lead daily operations and ensure the exceptional Hi Five Guest Experience. The role emphasizes supervising associates, maintaining store conditions, and ensuring safe, compliant operations on a full-time schedule that may include 1st, 2nd, or 3rd shift.

The position requires strong leadership, cash handling, POS and gas console proficiency, and a commitment to excellent customer service.

Qualifications

Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
Ability to see well enough to operate store equipment, including POS terminal, gas console, check IDs and use price book.
Ability to operate all store equipment.
Ability to prepare DipSide items using supplies in the dip cabinets.
Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, and make change.

Responsibilities

Managing other associates: coaching, supervising, and training Shift Leaders and Guest Services staff.
Store administration: ordering, reviewing weekly delivery reports, product transfers, and paperwork.
Provide the Hi Five Guest Experience and greet Guests to ensure satisfaction and return visits.
Operate DipSide guest service items: shakes, sundaes, cones, and beverages.
Efficiently operate POS system and gas console, including payments and change handling.
Stock shelves, display cases, and ensure dips and beverages are presentable.