Store Dispatcher: Parts Delivery & Route Optimization

NAPA; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

NAPA Store in Durham, NC is seeking a Store Dispatcher to coordinate deliveries and dispatch drivers efficiently while ensuring accurate parts fulfillment for customers. The role requires strong communication, attention to part numbers, and a collaborative, fast-paced approach.

You will map routes, track service performance, resolve issues for customers, and maintain fleet readiness to support reliable daily operations at our parts distribution center.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Keen sense for seeing, hearing and remembering part numbers and line codes.

Responsibilities

• Schedule deliveries and dispatch delivery drivers on a timely basis.
• Ensure correct parts are delivered to the right customer order with precision, speed and courtesy.
• Map routes for efficient, cost-effective deliveries.
• Track and analyze delivery service quality using the Delivery Management System.
• Resolve delivery roadblocks and provide effective solutions for customers.
• Handle cash returned by drivers and maintain accurate records.
• Inspect returned parts and cores and prepare them for return to DC or manufacturer.
• Maintain fleet to ensure vehicles are in safe working order and flag issues.

Skills

Customer service

Communication skills

Attention to part numbers

Team player

Education

High school diploma or equivalent

Job description

NAPA Store in Durham, NC is seeking a Store Dispatcher to coordinate deliveries and dispatch drivers efficiently while ensuring accurate parts fulfillment for customers. The role requires strong communication, attention to part numbers, and a collaborative, fast-paced approach.

You will map routes, track service performance, resolve issues for customers, and maintain fleet readiness to support reliable daily operations at our parts distribution center.