Store Dispatcher I

NAPA Auto Parts; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

NAPA Auto Parts is looking for a dedicated Store Dispatcher I to manage delivery schedules and ensure customer satisfaction. The role involves coordinating deliveries, maintaining vehicle safety, and providing exceptional customer service in a fast-paced environment. Ideal candidates will have strong communication skills and a high school diploma. This full-time position offers a chance to join a growing team in the retail industry.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated with a strong sense of urgency.

Responsibilities

• Scheduling deliveries and dispatching drivers.
• Ensuring accurate delivery of parts to customers.
• Maintaining fleet vehicles for safe operation.

Skills

Customer Care

Communication

Organization

Detail-oriented

Team Player

Education

High school diploma or equivalent

Job description

Job Title: Store Dispatcher I

Join to apply for the Store Dispatcher I role at NAPA Auto Parts.

Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of auto parts professionals.

Responsibilities

1. Scheduling deliveries and dispatching delivery drivers on a timely basis.
2. Ensuring that the right parts are delivered to the right customer order with precision, speed, and courtesy.
3. Mapping out routes for deliveries that are as efficient as possible.
4. Tracking and analyzing the quality of delivery service using the Delivery Management System.
5. Overcoming roadblock problems for customers and charting effective solutions.
6. Handling cash returned by drivers and keeping accurate records.
7. Inspecting returned parts and cores and preparing them for return to the Distribution Center or manufacturer.
8. Maintaining the fleet to ensure vehicles are in safe and proper working order and flagging problems with vehicles that detract from quality delivery service.

Qualifications

• High school diploma or equivalent.
• Passion for delivering customer care. Excellent verbal and written communication skills.
• Keen sense for seeing, hearing, and remembering part numbers and line codes.
• Agility to bend to floor-level shelves and reach upper shelves (eight feet) with the use of a stool or ladder, and walk up and down stairs.
• Stamina to stand and walk for the entire work shift. Motivated team player able to thrive in a fast-paced environment.
• Self-motivated with a strong sense of urgency, organized, detail-oriented, and possessing solid judgment.
• Valid Driver's License.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience, conduct, and other legitimate business reasons.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Retail