Auto Parts Delivery Dispatcher - Fast-Paced & Customer-Focused

NAPA Auto Parts; Durham (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

NAPA Auto Parts in Durham, NC is seeking a Store Dispatcher to join our fast-paced team of auto parts professionals. You will schedule deliveries, dispatch drivers, and ensure accurate, timely delivery of parts to customers.

Ideal candidates have a high school diploma, strong verbal and written communication skills, and a valid driver’s license. The role requires the ability to read part numbers and work comfortably in a busy retail environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Keen sense for seeing, hearing and remembering part numbers and line codes.
• Ability to bend to floor-level shelves and reach upper shelves (eight feet) with stool/ladder.
• Stamina to stand and walk for entire shift.
• Motivated team player in a fast-paced environment.

Responsibilities

• Schedule deliveries and dispatch drivers in a timely manner.
• Ensure correct parts are delivered to customer orders with accuracy and courtesy.
• Map routes for efficient deliveries.
• Track and analyze delivery service quality using the Delivery Management System.

Skills

Delivery scheduling

Customer care

Verbal communication

Written communication

Route planning

Attention to part numbers

Physical stamina

Team player

Education

High school diploma or equivalent

Job description

NAPA Auto Parts in Durham, NC is seeking a Store Dispatcher to join our fast-paced team of auto parts professionals. You will schedule deliveries, dispatch drivers, and ensure accurate, timely delivery of parts to customers.

Ideal candidates have a high school diploma, strong verbal and written communication skills, and a valid driver’s license. The role requires the ability to read part numbers and work comfortably in a busy retail environment.