Store Department Lead — Elevate Customer Experience

H&M; Seville (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Staff Discount

Benefits

Job summary

H&M in United States, Ohio is seeking a Department Supervisor to help achieve sales and profit goals and deliver the best customer experience in-store. You will ensure compliance with legal requirements and H&M standards while leading a team to maintain visuals, customer service, and efficient store operations.

The role focuses on omni customer care, merchandising, team development, and adherence to store procedures, with a strong emphasis on in-store tech tools and loyalty programs.

Qualifications

• Demonstrated leadership and supervision experience in a retail setting.
• Strong customer service orientation with ability to drive sales.
• Excellent communication and teamwork skills, with detail to store operations.

Responsibilities

• Support omni customer experience and ensure visual/commercial standards.
• Lead and develop store team, coordinate with Visual Merchandiser.
• Open/close store, manage routines for fitting rooms and checkout.
• Promote loyalty initiatives and sustainability efforts.
• Maintain stock levels, price signs, and BOH organization.

Skills

Leadership

Customer service

Communication

Team motivation

Tools

POS systems

Job description

H&M in United States, Ohio is seeking a Department Supervisor to help achieve sales and profit goals and deliver the best customer experience in-store. You will ensure compliance with legal requirements and H&M standards while leading a team to maintain visuals, customer service, and efficient store operations.

The role focuses on omni customer care, merchandising, team development, and adherence to store procedures, with a strong emphasis on in-store tech tools and loyalty programs.