Lead Department: Elevate Customer Experience & Sales

H&M; Pittsburgh (Allegheny County); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Staff discount

Health benefits

401K

Commuter benefits

Paid time off

Job summary

H&M in the United States is seeking a Department Supervisor to support Sales and Profit goals by delivering the Best Customer Experience in the department and store. The role operates in line with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations.

A typical day includes guiding the omni customer experience, coaching the store team on product knowledge, visual merchandising, operations and loyalty initiatives, while upholding engagement,

Qualifications

• Emerging leader with ability to take responsibility.
• Ambitious, effective communicator with analytical problem-solving skills.
• Motivated by performance and customer-centric attitude.

Responsibilities

• Support omni customer experience and drive store profitability.
• Coach team on product knowledge, merchandising and brand standards.
• Ensure store operations, cash handling, and loyalty initiatives are executed correctly.
• Lead daily/weekly communications and team development activities.
• Maintain visual/merchandising standards and stock availability.
• Uphold compliance with health, safety and legal requirements.

Skills

Leadership

Communication

Analytical thinking

Numerical skills

Customer focus

Job description

H&M in the United States is seeking a Department Supervisor to support Sales and Profit goals by delivering the Best Customer Experience in the department and store. The role operates in line with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations.

A typical day includes guiding the omni customer experience, coaching the store team on product knowledge, visual merchandising, operations and loyalty initiatives, while upholding engagement,