Retail Department Lead - Elevate Customer Experience

H&M; California; On-site; USD 42,000 - 54,000; Full time

Job summary

H&M is seeking a Department Supervisor to support sales and profit goals while delivering the best customer experience in the department and store. You will ensure compliance with laws and H&M standards, policies, and procedures, and you will help your team align with global guidelines to showcase visual and commercial excellence.

In this role you will promote customer loyalty initiatives, drive service quality across all store areas, and collaborate with the Department Manager to identify

Qualifications

• Support Sales & Profit goals in the store.
• Deliver the Best Customer Experience in the department and overall store.
• Work in accordance with legal requirements and H&M standards, policies, and procedures.

Responsibilities

• You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in

Job description

H&M is seeking a Department Supervisor to support sales and profit goals while delivering the best customer experience in the department and store. You will ensure compliance with laws and H&M standards, policies, and procedures, and you will help your team align with global guidelines to showcase visual and commercial excellence.

In this role you will promote customer loyalty initiatives, drive service quality across all store areas, and collaborate with the Department Manager to identify